
Doug’s wealth of knowledge brings to Refocus an inherent understanding of the key requirements for sales success within the distribution sector. A strong but sensible negotiator, Doug has developed long-standing relationships across the whole realm of the materials supply industry, from specifiers through developers and contractors/sub-contractors to the UK’s largest Housebuilders. One of Doug’s many strengths is the ability to enhance margins by new product introductions and market diversification. Always aware of the need to exceed customer expectations, Doug's style of sales management incorporates the need for understanding the logistical requirements that are necessary to maintain competitive advantage, and he is a strong advocate of fully integrated sales and operational process management.
Doug, 60, lives in Felixstowe. A keen golfer, he is a widower with 2 children and 2 grandchildren.